Shipping Policy – Sophie's Lamps

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At Sophie's Lamps, we are committed to providing fast and reliable shipping to ensure that your new lighting arrives safely. Please review our shipping policies below to understand processing times, delivery estimates, and important shipping details.

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1. Order Processing Time

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• Orders are processed within 2 business days (excluding weekends and holidays).
• Orders placed after Friday 8h PM will be processed on the next business day.
• If an item is out of stock or delayed, we will notify you via email.

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Note: Delivery times are estimates and may be affected by external factors such as weather, carrier delays, or customs processing.

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2. International Shipping

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• We currently do offer international shipping.
• If international shipping is available, customers are responsible for any customs duties, taxes, or import fees.
• Customs processing times may cause delays, and we are not responsible for delays due to customs clearance.

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3. Tracking Your Order

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• Once your order is shipped, you will receive a confirmation email with a tracking number.
• You can track your package through our website or the carrier’s tracking portal.

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4. Address Accuracy & Delivery Issues

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• Please ensure your shipping address is accurate before completing your order.
• We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
• If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

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5. Lost, Stolen, or Damaged Packages

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We strive to ensure your package arrives safely, but sometimes issues occur:

• If your package is marked as delivered but not received, check with neighbors or your local carrier before contacting us.
• If your package is lost or stolen, please notify us within 2 days, and we will assist with a claim.
• If your item arrives damaged, please contact us within 30 days with photos of the damage for a replacement or refund.

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6. Shipping Restrictions

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• We do not ship to P.O. Boxes, military bases (APO/FPO), or restricted regions.
• Some items may have shipping restrictions due to size, weight, or legal limitations in certain locations.

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7. Order Changes & Cancellations

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• If you need to modify or cancel your order, please contact us within 4 hours of placing it.
• Once an order has been processed or shipped, we cannot make changes or stop delivery.

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8. Shipping Delays & Force Majeure

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While we do our best to ensure timely delivery, we are not responsible for shipping delays due to factors beyond our control, including:
❌ Weather disruptions
❌ Natural disasters
❌ Carrier delays or strikes
❌ Customs processing delays

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9. Contact Us

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For any shipping-related questions or concerns, please reach out to our customer support team:
📧 Email: support@sophieslamps.com
📞 Phone: 438-932-4211

We appreciate your business and look forward to brightening up your home with Sophie's Lamps! ✨